Contact for tenants
Questions about the tenancy agreement or the apartment?
The fastest way to reach us is through our tenant portal, GWH home. You’ll also find contact information for our Customer Service team, your building manager, or account manager, as well as the addresses of our service offices.
GWH home Tenant Portal
Whether you use the app or the web version, the GWH home tenant portal gives you access to the details of your lease, lets you report damage, view your utility bill, and take advantage of other self-service features—anytime, anywhere.
Customer Service
If you are unable to use the GWH home tenant portal—whether as an app or a web application—our Customer Service team is here to help, whether you have questions about your apartment or would like to schedule an in-person appointment at our service office.
Mail submissions
The easiest way to reach us is via our digital channels listed above. However, if you still wish to send us documents by mail, please be sure to address your documents to our central mailing address in Frankfurt to ensure fast processing.
Our mail is only digitized and processed in Frankfurt. For mail that arrives at our janitor's offices and branch offices, you should therefore expect longer processing times.
Central mailing address:
33 Westerbach Street
60489 Frankfurt am Main
Your janitor
If you have any concerns regarding safety, cleanliness, or order, please contact your building manager directly. You can find contact information and office hours in the building manager search. Please report any damage in your apartment via the GWH home tenant portal or directly to the service providers.
Janitor search
Close to you
With the GWH offices on site, we are close to our housing stock - and to our customers. Please arrange your personal consultation appointment in advance by calling 069 97551-3000.
GWH Darmstadt
GWH Wohnungsgesellschaft mbH Hessen
Pfannmüllerweg 44
64289 Darmstadt
Phone: +49 69 975513000
E-Mail: Kunde@gwh.de
GWH Düsseldorf
GWH Wohnungsgesellschaft mbH Hessen
Graf-Adolf-Straße 41
40210 Düsseldorf
Phone: +49 69 975513000
E-Mail: Kunde@gwh.de
GWH Frankfurt
GWH Wohnungsgesellschaft mbH Hessen
Westerbachstraße 33
60489 Frankfurt am Main
Phone: +49 69 975513000
E-Mail: Kunde@gwh.de
GWH Fulda
GWH Wohnungsgesellschaft mbH Hessen
Schillerstrasse 40
36043 Fulda
Phone: +49 69 975513000
E-Mail: Kunde@gwh.de
GWH Kassel
GWH Wohnungsgesellschaft mbH Hessen
Kölnische Strasse 4
34117 Kassel
Phone: +49 69 975513000
E-Mail: Kunde@gwh.de
GWH Marburg
GWH Wohnungsgesellschaft mbH Hessen
Gerhard-Jahn-Platz 17
35037 Marburg
Phone: +49 69 975513000
E-Mail: Kunde@gwh.de
GWH Meerbusch
GWH Wohnungsgesellschaft mbH Hessen
Im Niederstift 1-3
40667 Meerbusch
Phone: +49 69 975513000
E-Mail: Kunde@gwh.de
GWH Wiesbaden
GWH Wohnungsgesellschaft mbH Hessen
Bahnhofstraße 27-33
65185 Wiesbaden
Phone: +49 69 975513000
E-Mail: Kunde@gwh.de